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Senior Manager, Capability & Organisational Development

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  • Join one of Australia’s Best Places to Work and Employer of Choice (NFP & Public Sector) 2021   
  • Supportive culture, offering flexibility and career growth 
  • Join us at an exciting time of growth in supporting Australian businesses   

Export Finance Australia is the Government’s export credit agency.

We provide financial expertise and solutions to drive sustainable growth that benefits Australia and our partners. Through our loans, guarantees, bonds and insurance options we enable SMEs, corporates and governments to take on export-related opportunities, and support infrastructure development in the Pacific region and beyond.

About the role

The Senior Manager, Workforce Capability and Organisational Development (OD) role is responsible for designing, delivering and embedding capability and performance strategies, frameworks and activities, working in partnership with HR colleagues and senior leaders to support business and people objectives. 

This hands-on and broad ranging role requires flexibility to provide end-to-end capability development services for the business – from creating strategy and consulting with business leaders, to designing, developing and delivering solutions.  

This role will also play an important role in delivering the OD agenda, responsible for the execution of key initiatives such as engagement surveys, career frameworks, leadership development and culture programs. 

Another key accountability is managing the agile performance framework, ensuring quarterly conversations create clarity, facilitate a strengths-based approach, whilst supporting employees and people leaders in the delivery of the operational priorities. 

Key responsibilities

  • Develop and evolve the organisation’s Workforce Capability strategy over time to meet the changing needs of the business. Work closely with leaders and teams in the discovery process, to develop strategic capability roadmaps across all business units. 
  • Deliver on the Workforce Capability strategy, by implementing learning and development solutions to meet business units' capability needs. This will entail sourcing appropriate external offerings as well as delivering internal learning solutions. 
  • Develop, implement and facilitate a broad range of internal learning solutions, resulting from identified capability needs as well as signature EFA programs. These will range from performance support to formal workshops or webinars, to developing internal facilitation capability and leveraging peer to peer learning online and in-person.
  • Co-design learning solutions with external vendors and manage vendor relationship, from beginning to end. This entails conducting RFPs, managing timelines and scope, evaluating impact and measuring post-program success.
  • Support the Director HR & Organisational Development in implementing and embedding Organisational Development initiatives such as engagement studies, leadership development programs and career frameworks. 
  • Assist the Director HR & Organisational Development in embedding enterprise leadership values, strengthening the quality of leadership and engagement of employee across the organisation. 
  • Support the organisation’s Diversity & Inclusion (D&I) agenda, by shaping and delivering learning strategies and solutions to enable the various D&I pillars. 
  • Drive the delivery and continuous improvement of the organisation’s performance management approach. This includes refining strategy, developing support materials, facilitating group sessions, system configuration, internal communications, tracking completion and following up employees/leaders, training employees/leaders etc. 
  • Enable the development planning process across the organisation, working with individual employees and managers to create individual development plans. 
  • Create analytics and insights reports/dashboards to support leaders in actively managing both team and individual performance. 
  • Embed a strengths-based philosophy into both individual and team performance conversations. 
  • Manage the reporting and administration related to learning and performance, including records management, annual and bi-monthly reporting. 
  • Support the HR Team with projects and initiatives as required, including developing communications, contributing to strategy, change management etc. 

About you

  • Tertiary qualifications in business, HR or related field. 
  • Certificate IV Training and Assessment would be well regarded. 
  • Experience in the financial services sector is highly desirable. 
  • Strong consultation and instructional design skills, able to manage an end-to-end process. Takes active interest in current and emerging L&D practices.  
  • Exceptional facilitation skills, able to drive robust conversations with employees and senior leaders. Able to foster an engaging learning environment, linked to defined learning outcomes which add value to the learner and the organisation. 
  • Strong stakeholder management capability, with the ability to influence and manage relationships at all levels of the organisation and with external vendors. 
  • Manage projects from inception to execution within targeted timeframes. 
  • Diplomatic with strong problem-solving skills and business acumen. Ability to develop rapport and become trusted advisor to the business. 
  • Self-motivated with the ability to work autonomously. Results-oriented with a strong focus on high quality business outcomes and able to respond positively to change. 
  • Digitally literate, with experience in managing and implementing HR technology platforms. 
  • Strong writing and visual design skills with the ability to develop internal communications and prepare a variety of documents including program content, Executive briefing papers and Board documents. 
  • ‘Hands on’ and pragmatic, with a willingness to work as part of a small team to get the job done. 
  • Attention to detail and demonstrated high level of competence with MS Office suite of programs. 

Even if you haven’t ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you! 

How to apply

Enquiries: recruitment@exportfinance.gov.au    

To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application. 

To apply, please click ‘apply’ or email your CV to recruitment@exportfinance.gov.au    

By choosing to apply, you agree to the recruitment privacy policy. 

We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.  

If you are a candidate with a disability, let us know how we can provide you with additional support. 

Applications from recruitment agencies will not be considered on this occasion. 

About Export Finance Australia

Export Finance Australia is the Government’s export credit agency. 

At Export Finance Australia, our financial solutions help exporters take their products, services and expertise around the globe. We provide financial expertise and solutions to drive sustainable growth that benefits Australia and our partners. We enable SMEs, corporates and governments to take on export-related opportunities, and support infrastructure development in the Pacific region and beyond. 

The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers. 

For more information about us, please refer to our website