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There are many communities or individuals who are interested in our activities, from the employees of a potential client wanting to know how we could help their company, to a family or village affected by a project that we’re supporting. We engage with these individuals and communities by providing information through a variety of media, participating in conferences and workshops and holding direct discussions.

We also have several formal means of engagement:

  • Transaction disclosure: we provide information on our transactions in a number of ways, including disclosing our proposed involvement in new projects with potentially significant adverse environmental and/or social impacts before making a decision. We also maintain a frequently updated register of signed transactions
  • Multi-stakeholder forum: we have established this forum for regular dialogue with civil society organisations (CSOs)
  • Complaints mechanism: We try to resolve issues informally but recognise that sometimes a more formal resolution method is required. We have established a complaints mechanism that enables anyone to submit a complaint.
  • Reconciliation Action Plan (RAP): our RAP describes our endeavours to build and maintain relationships with Aboriginal and Torres Strait Islander peoples.

Our social club periodically organises events that allow employees to contribute to charities. These have included volunteering for CanTeen (supporting young people with cancer), organising teams to participate in the JP Morgan Corporate Challenge (supporting the Financial Markets Foundation for Children) and baking for the Biggest Morning Tea (in support of Cancer Council).